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请求地址：

环境	HTTP请求地址	HTTPS请求地址
正式环境	http://gw.api.taobao.com/router/rest	https://eco.taobao.com/router/rest

公共请求参数：

名称	类型	是否必须	描述
method	String	是	API接口名称。
app_key	String	是	TOP分配给应用的AppKey。
target_app_key	String	否	被调用的目标AppKey，仅当被调用的API为第三方ISV提供时有效。
sign_method	String	是	签名的摘要算法，可选值为：hmac，md5。
sign	String	是	API输入参数签名结果，签名算法介绍请点击这里。
session	String	否	用户登录授权成功后，TOP颁发给应用的授权信息，详细介绍请点击这里。当此API的标签上注明：“需要授权”，则此参数必传；“不需要授权”，则此参数不需要传；“可选授权”，则此参数为可选。
timestamp	String	是	时间戳，格式为yyyy-MM-dd HH:mm:ss，时区为GMT+8，例如：2015-01-01 12:00:00。淘宝API服务端允许客户端请求最大时间误差为10分钟。
format	String	否	响应格式。默认为xml格式，可选值：xml，json。
v	String	是	API协议版本，可选值：2.0。
partner_id	String	否	合作伙伴身份标识。
simplify	Boolean	否	是否采用精简JSON返回格式，仅当format=json时有效，默认值为：false。

名称	类型	是否必须	示例值	更多限制	描述
hcrm_base_request	HCRMBaseRequest	必须			结单确认接口请求报文
└ order_type String 必须安装维修工单业务类型 └ company_name String 必须天猫精灵厂商 └ order_node String 必须结单反馈工单业务节点 └ order_no String 必须 XT20200624387536 厂商系统工单号 data StatementFeedbackRequest 必须工单业务节点数据 └ order_no String 必须 XT20200624387536 厂商系统工单号 └ esv_order_no String 必须 SV20180302001 esv系统工单号 └ order_status String 必须结单反馈工单状态 └ node_type String 必须工程师受理节点类型 └ service_complete_time Date 必须 2018-03-21 17:51:28 服务完成时间 └ brand String 可选海信产品品牌 └ large_product_type String 可选电视产品大类 └ demand_service_type String 可选维修客户要求服务类型 └ product_model String 可选 48PFF5071/T3 产品型号 └ machine_no String 必须 123165155423 机身号码 └ machine_buy_date String 可选 2017-03-15 购机日期 └ guarantee_type String 可选保外保修类型 └ guarantee_mode String 可选正常保修方式 └ machine_remark String 可选保外的工单备注 └ actual_service_type String 可选维修实际服务类型 └ actual_service_mode String 可选换备件实际服务方式 └ kilometre_num Number 可选 10 公里数 └ confim_take_over String 可选收货确认收货确认 └ result_feedback String 可选结果反馈结果反馈 └ machine_no_photo String 必须 http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg 机身号照片 └ fault_photo String 可选 http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg 故障照片 └ scene_photo String 可选 http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg 现场照片 └ service_document_photo String 可选 http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg 服务单照片 └ fault_appearance String 可选显示屏不亮故障现象 └ fault_reason String 可选屏幕坏了故障原因 └ repair_step String 可选换屏维修措施 └ situation_description String 可选换屏情况描述 └ feedback_remark String 可选已收钱备注 └ service_fee String 可选 20 服务费(用户扫码付款金额) └ material_fee String 可选 210 材料费 └ mileage_fee String 可选 0 里程费 └ other_fee String 可选 0 其他费 └ settle_accounts_sum String 可选 230 结算总金额 └ qianshouphoto String 可选 http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg 用户签名图片 └ qtphoto1 String 可选 http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg 其它图片1 └ qtphoto2 String 可选 http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg 其它图片2 └ qtphoto3 String 可选 http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg 其它图片3 └ machine_no2 String 可选 123165155423 机身号码2 └ logistics_no String 可选 SF111111111111 物流单号 └ logistics_status String 可选已签收物流状态 └ re_factory_date Date 可选 2018-03-21 17:51:28 返厂时间 └ deliver_goods_date Date 可选 2018-03-21 17:51:28 发货时间 spare_part_list SparePart [] 可选 [{"sparePartLogisticsNo":"SF111111111111","sparePartNum":1,"sparePartType":"1","sparePartDGDate":1719475796784,"sparePartNo":"XXXX","logisticsStatus":"已签收"}] 备件信息列表 └ spare_part_no String 可选 XXXX 备件编码 └ spare_part_num Number 可选 1 数量 └ spare_part_logistics_no String 可选 SF111111111111 物流单号 └ spare_part_d_g_date Date 可选 2018-03-21 17:51:28 发货时间 └ logistics_status String 可选已签收物流状态 └ spare_part_type String 可选 1 操作（1：发/0：退） └ change_type String 可选先退后换/先换后退 15天换新类型 └ machine2_logistics_status String 可选未签收/已签收新发出设备是否签收

名称	类型	示例值	描述
result	HCRMTopResponse		结单确认接口反馈结果
└ err_msg String 工单不存在错误信息 └ status String 1 处理状态

JAVA
.NET
PHP
CURL
Python
C/C++
NodeJS

TaobaoClient client = new DefaultTaobaoClient(url, appkey, secret);
AlibabaAilabsAfterSaleOrderStatementFeedbackRequest req = new AlibabaAilabsAfterSaleOrderStatementFeedbackRequest();
AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.HCRMBaseRequest obj1 = new AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.HCRMBaseRequest();
obj1.setOrderType("安装维修");
obj1.setCompanyName("天猫精灵");
obj1.setOrderNode("结单反馈");
obj1.setOrderNo("XT20200624387536");
AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.StatementFeedbackRequest obj2 = new AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.StatementFeedbackRequest();
obj2.setOrderNo("XT20200624387536");
obj2.setEsvOrderNo("SV20180302001");
obj2.setOrderStatus("结单反馈");
obj2.setNodeType("工程师");
obj2.setServiceCompleteTime(StringUtils.parseDateTime("2018-03-21 17:51:28"));
obj2.setBrand("海信");
obj2.setLargeProductType("电视");
obj2.setDemandServiceType("维修");
obj2.setProductModel("48PFF5071/T3");
obj2.setMachineNo("123165155423");
obj2.setMachineBuyDate("2017-03-15");
obj2.setGuaranteeType("保外");
obj2.setGuaranteeMode("正常");
obj2.setMachineRemark("保外的");
obj2.setActualServiceType("维修");
obj2.setActualServiceMode("换备件");
obj2.setKilometreNum(10L);
obj2.setConfimTakeOver("收货确认");
obj2.setResultFeedback("结果反馈");
obj2.setMachineNoPhoto("http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg");
obj2.setFaultPhoto("http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg");
obj2.setScenePhoto("http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg");
obj2.setServiceDocumentPhoto("http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg");
obj2.setFaultAppearance("显示屏不亮");
obj2.setFaultReason("屏幕坏了");
obj2.setRepairStep("换屏");
obj2.setSituationDescription("换屏");
obj2.setFeedbackRemark("已收钱");
obj2.setServiceFee("20");
obj2.setMaterialFee("210");
obj2.setMileageFee("0");
obj2.setOtherFee("0");
obj2.setSettleAccountsSum("230");
obj2.setQianshouphoto("http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg");
obj2.setQtphoto1("http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg");
obj2.setQtphoto2("http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg");
obj2.setQtphoto3("http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg");
obj2.setMachineNo2("123165155423");
obj2.setLogisticsNo("SF111111111111");
obj2.setLogisticsStatus("已签收");
obj2.setReFactoryDate(StringUtils.parseDateTime("2018-03-21 17:51:28"));
obj2.setDeliverGoodsDate(StringUtils.parseDateTime("2018-03-21 17:51:28"));
List<AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.SparePart> list4 = new ArrayList<AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.SparePart>();
AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.SparePart obj5 = new AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.SparePart();
list4.add(obj5);
obj5.setSparePartNo("XXXX");
obj5.setSparePartNum(1L);
obj5.setSparePartLogisticsNo("SF111111111111");
obj5.setSparePartDGDate(StringUtils.parseDateTime("2018-03-21 17:51:28"));
obj5.setLogisticsStatus("已签收");
obj5.setSparePartType("1");
obj2.setSparePartList(list4);
obj2.setChangeType("先退后换/先换后退");
obj2.setMachine2LogisticsStatus("未签收/已签收");
obj1.setData(obj2);
req.setHcrmBaseRequest(obj1);
AlibabaAilabsAfterSaleOrderStatementFeedbackResponse rsp = client.execute(req);
System.out.println(rsp.getBody());

ITopClient client = new DefaultTopClient(url, appkey, secret);
AlibabaAilabsAfterSaleOrderStatementFeedbackRequest req = new AlibabaAilabsAfterSaleOrderStatementFeedbackRequest();
AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.HCRMBaseRequestDomain obj1 = new AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.HCRMBaseRequestDomain();
obj1.OrderType = "安装维修";
obj1.CompanyName = "天猫精灵";
obj1.OrderNode = "结单反馈";
obj1.OrderNo = "XT20200624387536";
AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.StatementFeedbackRequestDomain obj2 = new AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.StatementFeedbackRequestDomain();
obj2.OrderNo = "XT20200624387536";
obj2.EsvOrderNo = "SV20180302001";
obj2.OrderStatus = "结单反馈";
obj2.NodeType = "工程师";
obj2.ServiceCompleteTime = DateTime.Parse(2018-03-21 17:51:28");
obj2.Brand = "海信";
obj2.LargeProductType = "电视";
obj2.DemandServiceType = "维修";
obj2.ProductModel = "48PFF5071/T3";
obj2.MachineNo = "123165155423";
obj2.MachineBuyDate = "2017-03-15";
obj2.GuaranteeType = "保外";
obj2.GuaranteeMode = "正常";
obj2.MachineRemark = "保外的";
obj2.ActualServiceType = "维修";
obj2.ActualServiceMode = "换备件";
obj2.KilometreNum = 10L;
obj2.ConfimTakeOver = "收货确认";
obj2.ResultFeedback = "结果反馈";
obj2.MachineNoPhoto = "http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
obj2.FaultPhoto = "http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
obj2.ScenePhoto = "http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
obj2.ServiceDocumentPhoto = "http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
obj2.FaultAppearance = "显示屏不亮";
obj2.FaultReason = "屏幕坏了";
obj2.RepairStep = "换屏";
obj2.SituationDescription = "换屏";
obj2.FeedbackRemark = "已收钱";
obj2.ServiceFee = "20";
obj2.MaterialFee = "210";
obj2.MileageFee = "0";
obj2.OtherFee = "0";
obj2.SettleAccountsSum = "230";
obj2.Qianshouphoto = "http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
obj2.Qtphoto1 = "http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
obj2.Qtphoto2 = "http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
obj2.Qtphoto3 = "http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
obj2.MachineNo2 = "123165155423";
obj2.LogisticsNo = "SF111111111111";
obj2.LogisticsStatus = "已签收";
obj2.ReFactoryDate = DateTime.Parse(2018-03-21 17:51:28");
obj2.DeliverGoodsDate = DateTime.Parse(2018-03-21 17:51:28");
List<AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.SparePartDomain> list4 = new List<AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.SparePartDomain>();
AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.SparePartDomain obj5 = new AlibabaAilabsAfterSaleOrderStatementFeedbackRequest.SparePartDomain();
list4.Add(obj5);
obj5.SparePartNo = "XXXX";
obj5.SparePartNum = 1L;
obj5.SparePartLogisticsNo = "SF111111111111";
obj5.SparePartDGDate = DateTime.Parse(2018-03-21 17:51:28");
obj5.LogisticsStatus = "已签收";
obj5.SparePartType = "1";
obj2.SparePartList= list4;
obj2.ChangeType = "先退后换/先换后退";
obj2.Machine2LogisticsStatus = "未签收/已签收";
obj1.Data= obj2;
req.HcrmBaseRequest_ = obj1;
AlibabaAilabsAfterSaleOrderStatementFeedbackResponse rsp = client.Execute(req);
Console.WriteLine(rsp.Body);

$c = new TopClient;
$c->appkey = $appkey;
$c->secretKey = $secret;
$req = new AlibabaAilabsAfterSaleOrderStatementFeedbackRequest;
$hcrm_base_request = new HCRMBaseRequest;
$hcrm_base_request->order_type="安装维修";
$hcrm_base_request->company_name="天猫精灵";
$hcrm_base_request->order_node="结单反馈";
$hcrm_base_request->order_no="XT20200624387536";
$data = new StatementFeedbackRequest;
$data->order_no="XT20200624387536";
$data->esv_order_no="SV20180302001";
$data->order_status="结单反馈";
$data->node_type="工程师";
$data->service_complete_time="2018-03-21 17:51:28";
$data->brand="海信";
$data->large_product_type="电视";
$data->demand_service_type="维修";
$data->product_model="48PFF5071/T3";
$data->machine_no="123165155423";
$data->machine_buy_date="2017-03-15";
$data->guarantee_type="保外";
$data->guarantee_mode="正常";
$data->machine_remark="保外的";
$data->actual_service_type="维修";
$data->actual_service_mode="换备件";
$data->kilometre_num="10";
$data->confim_take_over="收货确认";
$data->result_feedback="结果反馈";
$data->machine_no_photo="http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
$data->fault_photo="http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
$data->scene_photo="http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
$data->service_document_photo="http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
$data->fault_appearance="显示屏不亮";
$data->fault_reason="屏幕坏了";
$data->repair_step="换屏";
$data->situation_description="换屏";
$data->feedback_remark="已收钱";
$data->service_fee="20";
$data->material_fee="210";
$data->mileage_fee="0";
$data->other_fee="0";
$data->settle_accounts_sum="230";
$data->qianshouphoto="http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
$data->qtphoto1="http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
$data->qtphoto2="http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
$data->qtphoto3="http://esv.hisense.com:8800/ESV/static/engineer/xxxx/xxxxx/xxxxx.jpg";
$data->machine_no2="123165155423";
$data->logistics_no="SF111111111111";
$data->logistics_status="已签收";
$data->re_factory_date="2018-03-21 17:51:28";
$data->deliver_goods_date="2018-03-21 17:51:28";
$spare_part_list = new SparePart;
$spare_part_list->spare_part_no="XXXX";
$spare_part_list->spare_part_num="1";
$spare_part_list->spare_part_logistics_no="SF111111111111";
$spare_part_list->spare_part_d_g_date="2018-03-21 17:51:28";
$spare_part_list->logistics_status="已签收";
$spare_part_list->spare_part_type="1";
$data->spare_part_list = $spare_part_list;
$data->change_type="先退后换/先换后退";
$data->machine2_logistics_status="未签收/已签收";
$hcrm_base_request->data = $data;
$req->setHcrmBaseRequest(json_encode($hcrm_base_request));
$resp = $c->execute($req);

curl -X POST 'http://gw.api.taobao.com/router/rest' \
-H 'Content-Type:application/x-www-form-urlencoded;charset=utf-8' \
-d 'app_key=12129701' \
-d 'format=json' \
-d 'method=alibaba.ailabs.after.sale.order.statement.feedback' \
-d 'partner_id=apidoc' \
-d 'sign=F3B2DF7D544E209CBE90F37FE2D7B20F' \
-d 'sign_method=hmac' \
-d 'timestamp=2025-04-27+23%3A20%3A11' \
-d 'v=2.0' \
-d 'hcrm_base_request=null'

# -*- coding: utf-8 -*-
import top.api

req=top.api.AlibabaAilabsAfterSaleOrderStatementFeedbackRequest(url,port)
req.set_app_info(top.appinfo(appkey,secret))

req.hcrm_base_request="数据结构示例JSON格式"
try:
	resp= req.getResponse()
	print(resp)
except Exception,e:
	print(e)

pTopRequest pRequest = alloc_top_request();
pTopResponse pResponse = NULL;
pTaobaoClient pClient = alloc_taobao_client(url, appkey, appsecret);
set_api_name(pRequest,"alibaba.ailabs.after.sale.order.statement.feedback");
add_param(pRequest,"hcrm_base_request","数据结构JSON示例");
pResponse = top_execute(pClient,pRequest,NULL);
printf("ret code:%d\n",pResponse->code);
if(pResponse->code == 0){
	pTopResponseIterator ite = init_response_iterator(pResponse);
	pResultItem pResultItem = alloc_result_item();
	while(parseNext(ite, pResultItem) == 0){
		printf("%s:%s\n",pResultItem->key,pResultItem->value);
	}
	destroy_response_iterator(ite);
	destroy_result_item(pResultItem);
}
destroy_top_request(pRequest);
destroy_top_response(pResponse);
destroy_taobao_client(pClient);

TopClient = require('./topClient').TopClient;
var client = new TopClient({
	'appkey': 'appkey',
	'appsecret': 'secret',
	'REST_URL': 'http://gw.api.taobao.com/router/rest'
});

client.execute('alibaba.ailabs.after.sale.order.statement.feedback', {
	'hcrm_base_request':'数据结构JSON示例'
}, function(error, response) {
	if (!error) console.log(response);
	else console.log(error);
})

XML示例
JSON示例

<alibaba_ailabs_after_sale_order_statement_feedback_response>
    <result>
        <err_msg>工单不存在</err_msg>
        <status>1</status>
    </result>
</alibaba_ailabs_after_sale_order_statement_feedback_response>

{
    "alibaba_ailabs_after_sale_order_statement_feedback_response":{
        "result":{
            "err_msg":"工单不存在",
            "status":"1"
        }
    }
}

XML示例
JSON示例

<error_response>
    <code>50</code>
    <msg>Remote service error</msg>
    <sub_code>isv.invalid-parameter</sub_code>
    <sub_msg>非法参数</sub_msg>
</error_response>

{
	"error_response":{
		"msg":"Remote service error",
		"code":50,
		"sub_msg":"非法参数",
		"sub_code":"isv.invalid-parameter"
	}
}

错误码	错误描述	解决方案

API测试工具错误码查询工具 SDK下载

开放平台

天猫精灵供应链网关API

alibaba.ailabs.after.sale.order.statement.feedback (赛维结单反馈)

公共参数

请求参数

响应参数

请求示例

响应示例

异常示例

错误码解释

API工具

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