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请求地址：

环境	HTTP请求地址	HTTPS请求地址
正式环境	http://gw.api.taobao.com/router/rest	https://eco.taobao.com/router/rest

公共请求参数：

名称	类型	是否必须	描述
method	String	是	API接口名称。
app_key	String	是	TOP分配给应用的AppKey。
target_app_key	String	否	被调用的目标AppKey，仅当被调用的API为第三方ISV提供时有效。
sign_method	String	是	签名的摘要算法，可选值为：hmac，md5。
sign	String	是	API输入参数签名结果，签名算法介绍请点击这里。
session	String	否	用户登录授权成功后，TOP颁发给应用的授权信息，详细介绍请点击这里。当此API的标签上注明：“需要授权”，则此参数必传；“不需要授权”，则此参数不需要传；“可选授权”，则此参数为可选。
timestamp	String	是	时间戳，格式为yyyy-MM-dd HH:mm:ss，时区为GMT+8，例如：2015-01-01 12:00:00。淘宝API服务端允许客户端请求最大时间误差为10分钟。
format	String	否	响应格式。默认为xml格式，可选值：xml，json。
v	String	是	API协议版本，可选值：2.0。
partner_id	String	否	合作伙伴身份标识。
simplify	Boolean	否	是否采用精简JSON返回格式，仅当format=json时有效，默认值为：false。

名称	类型	是否必须	示例值	更多限制	描述
work_order2_edto_request	WorkOrderRequest	可选			工单提交推送请求
└ reg_no String 必须 2032093223232 登记编号 └ supplier_name String 可选 xxx商家供应商名称 └ order_no String 可选 20302302931 订单编号 accuser_info AccuserInfo 可选投诉人信息 └ gender String 可选 MALE 性别 MALE\|FEMAL\|OTHER └ id_card String 可选 124522312 证件号码 └ name String 可选张三姓名 └ contact_address String 可选浙江省杭州市xx街道联系地址 └ contact_phone String 可选 13100000022 联系电话 └ age Number 可选 20 年龄 └ supervision_operator String 可选张三监管端操作员 └ reg_date Date 必须 2023-01-01 01:01:01 登记日期 relate_attachments Attachment [] 可选关联附件列表关联附件 └ file_name String 可选 xxx.png 附件名称 └ url String 可选 https:/xxxxxxx.download.xxx 附件下载链接 └ shop_name String 可选 xxx零食店店铺名称 └ goods_item_id String 可选 123 商品Id └ source String 必须 COMMERCE_BUREAU 工单来源 COMMERCE_BUREAU:商务局，LETTER:信访 PLATFORM_NET_SUPERVISION：网监，PLATFORM_12345：12345 ，LAW_ENFORCEMENT_TEAM：执法大队，PLATFORM_XZ_12315：12315-行政，PLATFORM_LT_12315：12315绿通 └ supervision_org_name String 可选 xxx市监局监管单位名称 └ product_name String 可选小饼干商品名称 └ content String 必须 xxxx反应，，，要求赔偿等等投诉内容 └ case_type String 必须 COMPLAINT 工单类型投诉、举报、抽检等详见文档 └ supervision_request String 可选要求15日处理完毕等监管诉求 firm Firm 可选主体信息 └ firm_name String 可选 xxx有限公司主体名称 └ product_code String 可选 baldr 产品编码 └ tenant_id String 必须 123 目标租户Id └ handle_date Date 可选 2023-01-01 01:01:01 推送日期 └ g_work_id Number 必须 2442131232131 监管端唯一ID └ brand String 可选小蝴蝶品牌 └ should_signaure_time Date 可选 2023-01-01 01:01:01 要求回函落款日期 └ latest_reply_time Date 可选 2023-01-01 01:01:01 最迟答复日期 └ check_by String 可选 GOODS_ID 协查依据 └ check_by_value String 可选 23123123 协查依据值 └ check_content String [] 可选 ["SELLER_INFO","AFTER_SELL"] 协查内容 └ check_content_other String 可选协查内容为其他时的说明协查内容为其他时的说明 └ bu Number 可选 1 bu └ bu_other String 可选协查bu其他时中文文本描述协查bu其他时中文文本描述 └ check_doc_content String 可选协查函内容协查函内容 └ check_reason String 可选 11 协查理由

名称	类型	示例值	描述
result	ResultDTO		响应结构
└ code String 000000 响应编码 └ message String success 消息消息

JAVA
.NET
PHP
CURL
Python
C/C++
NodeJS

TaobaoClient client = new DefaultTaobaoClient(url, appkey, secret);
LegalbaldrWorkorderPreinputRequest req = new LegalbaldrWorkorderPreinputRequest();
LegalbaldrWorkorderPreinputRequest.WorkOrderRequest obj1 = new LegalbaldrWorkorderPreinputRequest.WorkOrderRequest();
obj1.setRegNo("2032093223232");
obj1.setSupplierName("xxx商家");
obj1.setOrderNo("20302302931");
LegalbaldrWorkorderPreinputRequest.AccuserInfo obj2 = new LegalbaldrWorkorderPreinputRequest.AccuserInfo();
obj2.setGender("MALE");
obj2.setIdCard("124522312");
obj2.setName("张三");
obj2.setContactAddress("浙江省杭州市xx街道");
obj2.setContactPhone("13100000022");
obj2.setAge(20L);
obj1.setAccuserInfo(obj2);
obj1.setSupervisionOperator("张三");
obj1.setRegDate(StringUtils.parseDateTime("2023-01-01 01:01:01"));
List<LegalbaldrWorkorderPreinputRequest.Attachment> list4 = new ArrayList<LegalbaldrWorkorderPreinputRequest.Attachment>();
LegalbaldrWorkorderPreinputRequest.Attachment obj5 = new LegalbaldrWorkorderPreinputRequest.Attachment();
list4.add(obj5);
obj5.setFileName("xxx.png");
obj5.setUrl("https:/xxxxxxx.download.xxx");
obj1.setRelateAttachments(list4);
obj1.setShopName("xxx零食店");
obj1.setGoodsItemId("123");
obj1.setSource("COMMERCE_BUREAU");
obj1.setSupervisionOrgName("xxx市监局");
obj1.setProductName("小饼干");
obj1.setContent("xxxx反应，，，要求赔偿等等");
obj1.setCaseType("COMPLAINT");
obj1.setSupervisionRequest("要求15日处理完毕等");
LegalbaldrWorkorderPreinputRequest.Firm obj6 = new LegalbaldrWorkorderPreinputRequest.Firm();
obj6.setFirmName("xxx有限公司");
obj1.setFirm(obj6);
obj1.setProductCode("baldr");
obj1.setTenantId("123");
obj1.setHandleDate(StringUtils.parseDateTime("2023-01-01 01:01:01"));
obj1.setGWorkId(2442131232131L);
obj1.setBrand("小蝴蝶");
obj1.setShouldSignaureTime(StringUtils.parseDateTime("2023-01-01 01:01:01"));
obj1.setLatestReplyTime(StringUtils.parseDateTime("2023-01-01 01:01:01"));
obj1.setCheckBy("GOODS_ID");
obj1.setCheckByValue("23123123");
obj1.setCheckContent(""SELLER_INFO","AFTER_SELL"");
obj1.setCheckContentOther("协查内容为其他时的说明");
obj1.setBu(1L);
obj1.setBuOther("协查bu其他时  中文文本描述");
obj1.setCheckDocContent("协查函内容");
obj1.setCheckReason("11");
req.setWorkOrder2EdtoRequest(obj1);
LegalbaldrWorkorderPreinputResponse rsp = client.execute(req);
System.out.println(rsp.getBody());

ITopClient client = new DefaultTopClient(url, appkey, secret);
LegalbaldrWorkorderPreinputRequest req = new LegalbaldrWorkorderPreinputRequest();
LegalbaldrWorkorderPreinputRequest.WorkOrderRequestDomain obj1 = new LegalbaldrWorkorderPreinputRequest.WorkOrderRequestDomain();
obj1.RegNo = "2032093223232";
obj1.SupplierName = "xxx商家";
obj1.OrderNo = "20302302931";
LegalbaldrWorkorderPreinputRequest.AccuserInfoDomain obj2 = new LegalbaldrWorkorderPreinputRequest.AccuserInfoDomain();
obj2.Gender = "MALE";
obj2.IdCard = "124522312";
obj2.Name = "张三";
obj2.ContactAddress = "浙江省杭州市xx街道";
obj2.ContactPhone = "13100000022";
obj2.Age = 20L;
obj1.AccuserInfo= obj2;
obj1.SupervisionOperator = "张三";
obj1.RegDate = DateTime.Parse(2023-01-01 01:01:01");
List<LegalbaldrWorkorderPreinputRequest.AttachmentDomain> list4 = new List<LegalbaldrWorkorderPreinputRequest.AttachmentDomain>();
LegalbaldrWorkorderPreinputRequest.AttachmentDomain obj5 = new LegalbaldrWorkorderPreinputRequest.AttachmentDomain();
list4.Add(obj5);
obj5.FileName = "xxx.png";
obj5.Url = "https:/xxxxxxx.download.xxx";
obj1.RelateAttachments= list4;
obj1.ShopName = "xxx零食店";
obj1.GoodsItemId = "123";
obj1.Source = "COMMERCE_BUREAU";
obj1.SupervisionOrgName = "xxx市监局";
obj1.ProductName = "小饼干";
obj1.Content = "xxxx反应，，，要求赔偿等等";
obj1.CaseType = "COMPLAINT";
obj1.SupervisionRequest = "要求15日处理完毕等";
LegalbaldrWorkorderPreinputRequest.FirmDomain obj6 = new LegalbaldrWorkorderPreinputRequest.FirmDomain();
obj6.FirmName = "xxx有限公司";
obj1.Firm= obj6;
obj1.ProductCode = "baldr";
obj1.TenantId = "123";
obj1.HandleDate = DateTime.Parse(2023-01-01 01:01:01");
obj1.GWorkId = 2442131232131L;
obj1.Brand = "小蝴蝶";
obj1.ShouldSignaureTime = DateTime.Parse(2023-01-01 01:01:01");
obj1.LatestReplyTime = DateTime.Parse(2023-01-01 01:01:01");
obj1.CheckBy = "GOODS_ID";
obj1.CheckByValue = "23123123";
obj1.CheckContent = ""SELLER_INFO","AFTER_SELL"";
obj1.CheckContentOther = "协查内容为其他时的说明";
obj1.Bu = 1L;
obj1.BuOther = "协查bu其他时  中文文本描述";
obj1.CheckDocContent = "协查函内容";
obj1.CheckReason = "11";
req.WorkOrder2EdtoRequest_ = obj1;
LegalbaldrWorkorderPreinputResponse rsp = client.Execute(req);
Console.WriteLine(rsp.Body);

$c = new TopClient;
$c->appkey = $appkey;
$c->secretKey = $secret;
$req = new LegalbaldrWorkorderPreinputRequest;
$work_order2_edto_request = new WorkOrderRequest;
$work_order2_edto_request->reg_no="2032093223232";
$work_order2_edto_request->supplier_name="xxx商家";
$work_order2_edto_request->order_no="20302302931";
$accuser_info = new AccuserInfo;
$accuser_info->gender="MALE";
$accuser_info->id_card="124522312";
$accuser_info->name="张三";
$accuser_info->contact_address="浙江省杭州市xx街道";
$accuser_info->contact_phone="13100000022";
$accuser_info->age="20";
$work_order2_edto_request->accuser_info = $accuser_info;
$work_order2_edto_request->supervision_operator="张三";
$work_order2_edto_request->reg_date="2023-01-01 01:01:01";
$relate_attachments = new Attachment;
$relate_attachments->file_name="xxx.png";
$relate_attachments->url="https:/xxxxxxx.download.xxx";
$work_order2_edto_request->relate_attachments = $relate_attachments;
$work_order2_edto_request->shop_name="xxx零食店";
$work_order2_edto_request->goods_item_id="123";
$work_order2_edto_request->source="COMMERCE_BUREAU";
$work_order2_edto_request->supervision_org_name="xxx市监局";
$work_order2_edto_request->product_name="小饼干";
$work_order2_edto_request->content="xxxx反应，，，要求赔偿等等";
$work_order2_edto_request->case_type="COMPLAINT";
$work_order2_edto_request->supervision_request="要求15日处理完毕等";
$firm = new Firm;
$firm->firm_name="xxx有限公司";
$work_order2_edto_request->firm = $firm;
$work_order2_edto_request->product_code="baldr";
$work_order2_edto_request->tenant_id="123";
$work_order2_edto_request->handle_date="2023-01-01 01:01:01";
$work_order2_edto_request->g_work_id="2442131232131";
$work_order2_edto_request->brand="小蝴蝶";
$work_order2_edto_request->should_signaure_time="2023-01-01 01:01:01";
$work_order2_edto_request->latest_reply_time="2023-01-01 01:01:01";
$work_order2_edto_request->check_by="GOODS_ID";
$work_order2_edto_request->check_by_value="23123123";
$work_order2_edto_request->check_content="[\"SELLER_INFO\",\"AFTER_SELL\"]";
$work_order2_edto_request->check_content_other="协查内容为其他时的说明";
$work_order2_edto_request->bu="1";
$work_order2_edto_request->bu_other="协查bu其他时  中文文本描述";
$work_order2_edto_request->check_doc_content="协查函内容";
$work_order2_edto_request->check_reason="11";
$req->setWorkOrder2EdtoRequest(json_encode($work_order2_edto_request));
$resp = $c->execute($req);

curl -X POST 'http://gw.api.taobao.com/router/rest' \
-H 'Content-Type:application/x-www-form-urlencoded;charset=utf-8' \
-d 'app_key=12129701' \
-d 'format=json' \
-d 'method=taobao.legalbaldr.workorder.preinput' \
-d 'partner_id=apidoc' \
-d 'sign=FA6E0C59710B5351BD6CB96628D4B7AB' \
-d 'sign_method=hmac' \
-d 'timestamp=2025-05-14+19%3A17%3A57' \
-d 'v=2.0' \
-d 'work_order2_edto_request=null'

# -*- coding: utf-8 -*-
import top.api

req=top.api.LegalbaldrWorkorderPreinputRequest(url,port)
req.set_app_info(top.appinfo(appkey,secret))

req.work_order2_edto_request="数据结构示例JSON格式"
try:
	resp= req.getResponse()
	print(resp)
except Exception,e:
	print(e)

pTopRequest pRequest = alloc_top_request();
pTopResponse pResponse = NULL;
pTaobaoClient pClient = alloc_taobao_client(url, appkey, appsecret);
set_api_name(pRequest,"taobao.legalbaldr.workorder.preinput");
add_param(pRequest,"work_order2_edto_request","数据结构JSON示例");
pResponse = top_execute(pClient,pRequest,NULL);
printf("ret code:%d\n",pResponse->code);
if(pResponse->code == 0){
	pTopResponseIterator ite = init_response_iterator(pResponse);
	pResultItem pResultItem = alloc_result_item();
	while(parseNext(ite, pResultItem) == 0){
		printf("%s:%s\n",pResultItem->key,pResultItem->value);
	}
	destroy_response_iterator(ite);
	destroy_result_item(pResultItem);
}
destroy_top_request(pRequest);
destroy_top_response(pResponse);
destroy_taobao_client(pClient);

TopClient = require('./topClient').TopClient;
var client = new TopClient({
	'appkey': 'appkey',
	'appsecret': 'secret',
	'REST_URL': 'http://gw.api.taobao.com/router/rest'
});

client.execute('taobao.legalbaldr.workorder.preinput', {
	'work_order2_edto_request':'数据结构JSON示例'
}, function(error, response) {
	if (!error) console.log(response);
	else console.log(error);
})

XML示例
JSON示例

<legalbaldr_workorder_preinput_response>
    <result>
        <code>000000</code>
        <message>success</message>
    </result>
</legalbaldr_workorder_preinput_response>

{
    "legalbaldr_workorder_preinput_response":{
        "result":{
            "code":"000000",
            "message":"success"
        }
    }
}

XML示例
JSON示例

<error_response>
    <code>50</code>
    <msg>Remote service error</msg>
    <sub_code>isv.invalid-parameter</sub_code>
    <sub_msg>非法参数</sub_msg>
</error_response>

{
	"error_response":{
		"msg":"Remote service error",
		"code":50,
		"sub_msg":"非法参数",
		"sub_code":"isv.invalid-parameter"
	}
}

错误码	错误描述	解决方案

API测试工具错误码查询工具 SDK下载

开放平台

法务服务API

taobao.legalbaldr.workorder.preinput (接收监管工单)

公共参数

请求参数

响应参数

请求示例

响应示例

异常示例

错误码解释

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