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dingtalk.oapi.customerservice.activity.execute (执行活动)

会员执行工单上的活动，如回复、评论

公共参数

环境	HTTP请求地址	HTTPS请求地址
正式环境	http://gw.api.taobao.com/router/rest	https://eco.taobao.com/router/rest

名称	类型	是否必须	描述
access_token	String	是	钉钉提供的授权Token，想了解详情，ISV开发者请点击这里，企业开发者请点击这里。若有疑问，咨询邮箱dingding_open_dingtalk#list.alibaba-inc.com。

请求参数

名称	类型	是否必须	示例值	更多限制	描述
ticket_activity	TicketActivityDto	必须			活动
└ source_id String 必须 1030043 第三方会员来源 └ foreign_id String 必须 song_0102 第三方会员id └ activity_code String 必须 customer_reply 活动code └ foreign_name String 必须会员名第三方会员名字 └ ticket_id String 必须 123445 工单id properties TicketFieldDto [] 必须 [{}] 表单的数据 └ name String 必须 customer_reply key └ value String 必须测试回复 value └ production_type String 可选 1 默认值：1 1智能客服 └ open_instance_id String 可选 shop001 默认值：default 实例id

响应参数

名称	类型	示例值	描述
success	Boolean	false	是否成功
errcode	Number	50010	异常码
errmsg	String	系统异常	消息

请求示例

JAVA
.NET
PHP
CURL
Python
C/C++
NodeJS

DingTalkClient client = new DefaultDingTalkClient("https://oapi.dingtalk.com/topapi/customerservice/activity/execute");
OapiCustomerserviceActivityExecuteRequest req = new OapiCustomerserviceActivityExecuteRequest();
TicketActivityDto obj1 = new TicketActivityDto();
obj1.setSourceId("1030043");
obj1.setForeignId("song_0102");
obj1.setActivityCode("customer_reply");
obj1.setForeignName("会员名");
obj1.setTicketId("123445");
List<TicketFieldDto> list3 = new ArrayList<TicketFieldDto>();
TicketFieldDto obj4 = new TicketFieldDto();
list3.add(obj4);
obj4.setName("customer_reply");
obj4.setValue("测试回复");
obj1.setProperties(list3);
obj1.setProductionType("1");
obj1.setOpenInstanceId("shop001");
req.setTicketActivity(obj1);
OapiCustomerserviceActivityExecuteResponse rsp = client.execute(req, access_token);
System.out.println(rsp.getBody());

IDingTalkClient client = new DefaultDingTalkClient("https://oapi.dingtalk.com/topapi/customerservice/activity/execute");
OapiCustomerserviceActivityExecuteRequest req = new OapiCustomerserviceActivityExecuteRequest();
OapiCustomerserviceActivityExecuteRequest.TicketActivityDtoDomain obj1 = new OapiCustomerserviceActivityExecuteRequest.TicketActivityDtoDomain();
obj1.SourceId = "1030043";
obj1.ForeignId = "song_0102";
obj1.ActivityCode = "customer_reply";
obj1.ForeignName = "会员名";
obj1.TicketId = "123445";
List<OapiCustomerserviceActivityExecuteRequest.TicketFieldDtoDomain> list3 = new List<OapiCustomerserviceActivityExecuteRequest.TicketFieldDtoDomain>();
OapiCustomerserviceActivityExecuteRequest.TicketFieldDtoDomain obj4 = new OapiCustomerserviceActivityExecuteRequest.TicketFieldDtoDomain();
list3.Add(obj4);
obj4.Name = "customer_reply";
obj4.Value = "测试回复";
obj1.Properties= list3;
obj1.ProductionType = "1";
obj1.OpenInstanceId = "shop001";
req.TicketActivity_ = obj1;
OapiCustomerserviceActivityExecuteResponse rsp = client.Execute(req, access_token);
Console.WriteLine(rsp.Body);

include "TopSdk.php";
date_default_timezone_set('Asia/Shanghai');

$c = new DingTalkClient(DingTalkConstant::$CALL_TYPE_OAPI, DingTalkConstant::$METHOD_POST , DingTalkConstant::$FORMAT_JSON);
$req = new OapiCustomerserviceActivityExecuteRequest;
$ticket_activity = new TicketActivityDto;
$ticket_activity->source_id="1030043";
$ticket_activity->foreign_id="song_0102";
$ticket_activity->activity_code="customer_reply";
$ticket_activity->foreign_name="会员名";
$ticket_activity->ticket_id="123445";
$properties = new TicketFieldDto;
$properties->name="customer_reply";
$properties->value="测试回复";
$ticket_activity->properties = array($properties);
$ticket_activity->production_type="1";
$ticket_activity->open_instance_id="shop001";
$req->setTicketActivity($ticket_activity);
$resp = $c->execute($req, $access_token, "https://oapi.dingtalk.com/topapi/customerservice/activity/execute");

curl -X POST "https://oapi.dingtalk.com/topapi/customerservice/activity/execute" \
-H 'Content-Type:application/x-www-form-urlencoded;charset=utf-8' \
-d 'access_token=5d9b143e-0c53-4bd0-a939-11002f8f4c76' \
-d 'ticket_activity=null'

# -*- coding: utf-8 -*-
import dingtalk.api

req=dingtalk.api.OapiCustomerserviceActivityExecuteRequest("https://oapi.dingtalk.com/topapi/customerservice/activity/execute")

req.ticket_activity=""
try:
	resp= req.getResponse(access_token)
	print(resp)
except Exception,e:
	print(e)

pTopRequest pRequest = alloc_top_request();
pTopResponse pResponse = NULL;
pTaobaoClient pClient = alloc_taobao_client(url, appkey, appsecret);
set_api_name(pRequest,"dingtalk.oapi.customerservice.activity.execute");
add_param(pRequest,"ticket_activity","数据结构JSON示例");
pResponse = top_execute(pClient,pRequest,sessionKey);
printf("ret code:%d\n",pResponse->code);
if(pResponse->code == 0){
	pTopResponseIterator ite = init_response_iterator(pResponse);
	pResultItem pResultItem = alloc_result_item();
	while(parseNext(ite, pResultItem) == 0){
		printf("%s:%s\n",pResultItem->key,pResultItem->value);
	}
	destroy_response_iterator(ite);
	destroy_result_item(pResultItem);
}
destroy_top_request(pRequest);
destroy_top_response(pResponse);
destroy_taobao_client(pClient);

TopClient = require('./topClient').TopClient;
var client = new TopClient({
	'appkey': 'appkey',
	'appsecret': 'secret',
	'REST_URL': 'http://gw.api.taobao.com/router/rest'
});

client.execute('dingtalk.oapi.customerservice.activity.execute', {
	'ticket_activity':'数据结构JSON示例'
}, function(error, response) {
	if (!error) console.log(response);
	else console.log(error);
})

响应示例

JSON示例

{
    "success":false,
    "errcode":50010,
    "errmsg":"系统异常"
}

异常示例

JSON示例

{
	"errcode":88,
	"errmsg":"ding talk error"
}

错误码解释

错误码	错误描述	解决方案

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钉钉API

dingtalk.oapi.customerservice.activity.execute (执行活动)

公共参数

请求参数

响应参数

请求示例

响应示例

异常示例

错误码解释

API工具

如何获得此API

FAQ