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dingtalk.oapi.customerservice.event.change (事件变更接口)

客服域的事件变更时，通知钉钉客服

公共参数

环境	HTTP请求地址	HTTPS请求地址
正式环境	http://gw.api.taobao.com/router/rest	https://eco.taobao.com/router/rest

名称	类型	是否必须	描述
access_token	String	是	钉钉提供的授权Token，想了解详情，ISV开发者请点击这里，企业开发者请点击这里。若有疑问，咨询邮箱dingding_open_dingtalk#list.alibaba-inc.com。

请求参数

名称	类型	是否必须	示例值	更多限制	描述
event_dto	EventDto	必须			事件对象
└ event_code String 必须 caseTaskStatusChange 事件code，参考com.dingtalk.customerservice.common.EventBizTypeEnum └ event_id String 必须 12345 事件的唯一性id，用于幂等 └ biz_type String 必须 case 事件业务类型，参考com.dingtalk.customerservice.common.EventBizTypeEnum └ bu_id String 必须 100 buId(租户id) └ source String 必须 XSpace 事件来源，com.dingtalk.customerservice.common.SourceEnum └ event_body String 必须 {"caseId":123,"taskId":321,"caseName":"工单名称","taskName":"任务名称","serviceId":"testServiceId"} 事件变更内容，json格式 └ production_type Number 可选 1 默认值：1 1，智能客服；1001，经济体版本 └ ding_corp_id String 可选 dingxxx 钉钉corpId └ open_instance_id String 可选 shop001 默认值：default 实例id

响应参数

名称	类型	示例值	描述
success	Boolean	true	是否调用成功
errcode	Number	40081	异常code
errmsg	String	system error	系统异常

请求示例

JAVA
.NET
PHP
CURL
Python
C/C++
NodeJS

DingTalkClient client = new DefaultDingTalkClient("https://oapi.dingtalk.com/topapi/customerservice/event/change");
OapiCustomerserviceEventChangeRequest req = new OapiCustomerserviceEventChangeRequest();
EventDto obj1 = new EventDto();
obj1.setEventCode("caseTaskStatusChange");
obj1.setEventId("12345");
obj1.setBizType("case");
obj1.setBuId("100");
obj1.setSource("XSpace");
obj1.setEventBody("{\"caseId\":123,\"taskId\":321,\"caseName\":\"工单名称\",\"taskName\":\"任务名称\",\"serviceId\":\"testServiceId\"}");
obj1.setProductionType(1L);
obj1.setDingCorpId("dingxxx");
obj1.setOpenInstanceId("shop001");
req.setEventDto(obj1);
OapiCustomerserviceEventChangeResponse rsp = client.execute(req, access_token);
System.out.println(rsp.getBody());

IDingTalkClient client = new DefaultDingTalkClient("https://oapi.dingtalk.com/topapi/customerservice/event/change");
OapiCustomerserviceEventChangeRequest req = new OapiCustomerserviceEventChangeRequest();
OapiCustomerserviceEventChangeRequest.EventDtoDomain obj1 = new OapiCustomerserviceEventChangeRequest.EventDtoDomain();
obj1.EventCode = "caseTaskStatusChange";
obj1.EventId = "12345";
obj1.BizType = "case";
obj1.BuId = "100";
obj1.Source = "XSpace";
obj1.EventBody = "{\"caseId\":123,\"taskId\":321,\"caseName\":\"工单名称\",\"taskName\":\"任务名称\",\"serviceId\":\"testServiceId\"}";
obj1.ProductionType = 1L;
obj1.DingCorpId = "dingxxx";
obj1.OpenInstanceId = "shop001";
req.EventDto_ = obj1;
OapiCustomerserviceEventChangeResponse rsp = client.Execute(req, access_token);
Console.WriteLine(rsp.Body);

include "TopSdk.php";
date_default_timezone_set('Asia/Shanghai');

$c = new DingTalkClient(DingTalkConstant::$CALL_TYPE_OAPI, DingTalkConstant::$METHOD_POST , DingTalkConstant::$FORMAT_JSON);
$req = new OapiCustomerserviceEventChangeRequest;
$event_dto = new EventDto;
$event_dto->event_code="caseTaskStatusChange";
$event_dto->event_id="12345";
$event_dto->biz_type="case";
$event_dto->bu_id="100";
$event_dto->source="XSpace";
$event_dto->event_body="{\"caseId\":123,\"taskId\":321,\"caseName\":\"工单名称\",\"taskName\":\"任务名称\",\"serviceId\":\"testServiceId\"}";
$event_dto->production_type="1";
$event_dto->ding_corp_id="dingxxx";
$event_dto->open_instance_id="shop001";
$req->setEventDto($event_dto);
$resp = $c->execute($req, $access_token, "https://oapi.dingtalk.com/topapi/customerservice/event/change");

curl -X POST "https://oapi.dingtalk.com/topapi/customerservice/event/change" \
-H 'Content-Type:application/x-www-form-urlencoded;charset=utf-8' \
-d 'access_token=56462320-e152-47a4-b78f-6b068aae986d' \
-d 'event_dto=null'

# -*- coding: utf-8 -*-
import dingtalk.api

req=dingtalk.api.OapiCustomerserviceEventChangeRequest("https://oapi.dingtalk.com/topapi/customerservice/event/change")

req.event_dto=""
try:
	resp= req.getResponse(access_token)
	print(resp)
except Exception,e:
	print(e)

pTopRequest pRequest = alloc_top_request();
pTopResponse pResponse = NULL;
pTaobaoClient pClient = alloc_taobao_client(url, appkey, appsecret);
set_api_name(pRequest,"dingtalk.oapi.customerservice.event.change");
add_param(pRequest,"event_dto","数据结构JSON示例");
pResponse = top_execute(pClient,pRequest,sessionKey);
printf("ret code:%d\n",pResponse->code);
if(pResponse->code == 0){
	pTopResponseIterator ite = init_response_iterator(pResponse);
	pResultItem pResultItem = alloc_result_item();
	while(parseNext(ite, pResultItem) == 0){
		printf("%s:%s\n",pResultItem->key,pResultItem->value);
	}
	destroy_response_iterator(ite);
	destroy_result_item(pResultItem);
}
destroy_top_request(pRequest);
destroy_top_response(pResponse);
destroy_taobao_client(pClient);

TopClient = require('./topClient').TopClient;
var client = new TopClient({
	'appkey': 'appkey',
	'appsecret': 'secret',
	'REST_URL': 'http://gw.api.taobao.com/router/rest'
});

client.execute('dingtalk.oapi.customerservice.event.change', {
	'event_dto':'数据结构JSON示例'
}, function(error, response) {
	if (!error) console.log(response);
	else console.log(error);
})

响应示例

JSON示例

{
    "success":true,
    "errcode":40081,
    "errmsg":"system error"
}

异常示例

JSON示例

{
	"errcode":88,
	"errmsg":"ding talk error"
}

错误码解释

错误码	错误描述	解决方案

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钉钉API

dingtalk.oapi.customerservice.event.change (事件变更接口)

公共参数

请求参数

响应参数

请求示例

响应示例

异常示例

错误码解释

API工具

如何获得此API

FAQ