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dingtalk.oapi.customerservice.action.query (查询工单的动作记录)

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公共参数

环境	HTTP请求地址	HTTPS请求地址
正式环境	http://gw.api.taobao.com/router/rest	https://eco.taobao.com/router/rest

名称	类型	是否必须	描述
access_token	String	是	钉钉提供的授权Token，想了解详情，ISV开发者请点击这里，企业开发者请点击这里。若有疑问，咨询邮箱dingding_open_dingtalk#list.alibaba-inc.com。

请求参数

名称	类型	是否必须	示例值	更多限制	描述
ticket_action_page_query	TicketActionPageQueryDto	必须			分页查询条件
└ ticket_id String 必须 2000000000100517 工单id └ size Number 必须 20 分页大小 └ cursor Number 必须 20 查询游标 └ open_instance_id String 可选 shop001 默认值：default 实例id └ production_type String 可选 1 默认值：1 1智能客服

响应参数

名称	类型	示例值	描述
result	DingOpenResult	{}	返回值
result PageQueryCursorResult {} 分页查询结果 └ total Number 43 总数 action_list TicketActionDto [] [{}] 动作列表 action_content TicketFieldDto [] [{}] 动作表单字段列表 └ value String 我要反馈问题值 └ name String memo 键 └ display_name String 备注标签名 └ display_value String 空标签值 └ value_type String attachments 附件类型 └ operator String 小二执行人 └ operator_role String 4 创建者1；客服 4； └ has_more Boolean true 还有数据 └ next_cursor Number 40 下一页的游标 └ success Boolean false 是否成功 └ errcode Number 50010 错误码 └ errmsg String 系统错误文案

请求示例

JAVA
.NET
PHP
CURL
Python
C/C++
NodeJS

DingTalkClient client = new DefaultDingTalkClient("https://oapi.dingtalk.com/topapi/customerservice/action/query");
OapiCustomerserviceActionQueryRequest req = new OapiCustomerserviceActionQueryRequest();
TicketActionPageQueryDto obj1 = new TicketActionPageQueryDto();
obj1.setTicketId("2000000000100517");
obj1.setSize(20L);
obj1.setCursor(20L);
obj1.setOpenInstanceId("shop001");
obj1.setProductionType("1");
req.setTicketActionPageQuery(obj1);
OapiCustomerserviceActionQueryResponse rsp = client.execute(req, access_token);
System.out.println(rsp.getBody());

IDingTalkClient client = new DefaultDingTalkClient("https://oapi.dingtalk.com/topapi/customerservice/action/query");
OapiCustomerserviceActionQueryRequest req = new OapiCustomerserviceActionQueryRequest();
OapiCustomerserviceActionQueryRequest.TicketActionPageQueryDtoDomain obj1 = new OapiCustomerserviceActionQueryRequest.TicketActionPageQueryDtoDomain();
obj1.TicketId = "2000000000100517";
obj1.Size = 20L;
obj1.Cursor = 20L;
obj1.OpenInstanceId = "shop001";
obj1.ProductionType = "1";
req.TicketActionPageQuery_ = obj1;
OapiCustomerserviceActionQueryResponse rsp = client.Execute(req, access_token);
Console.WriteLine(rsp.Body);

include "TopSdk.php";
date_default_timezone_set('Asia/Shanghai');

$c = new DingTalkClient(DingTalkConstant::$CALL_TYPE_OAPI, DingTalkConstant::$METHOD_POST , DingTalkConstant::$FORMAT_JSON);
$req = new OapiCustomerserviceActionQueryRequest;
$ticket_action_page_query = new TicketActionPageQueryDto;
$ticket_action_page_query->ticket_id="2000000000100517";
$ticket_action_page_query->size="20";
$ticket_action_page_query->cursor="20";
$ticket_action_page_query->open_instance_id="shop001";
$ticket_action_page_query->production_type="1";
$req->setTicketActionPageQuery($ticket_action_page_query);
$resp = $c->execute($req, $access_token, "https://oapi.dingtalk.com/topapi/customerservice/action/query");

curl -X POST "https://oapi.dingtalk.com/topapi/customerservice/action/query" \
-H 'Content-Type:application/x-www-form-urlencoded;charset=utf-8' \
-d 'access_token=167e71f3-93b5-4ed9-8382-447fa78b89b6' \
-d 'ticket_action_page_query=null'

# -*- coding: utf-8 -*-
import dingtalk.api

req=dingtalk.api.OapiCustomerserviceActionQueryRequest("https://oapi.dingtalk.com/topapi/customerservice/action/query")

req.ticket_action_page_query=""
try:
	resp= req.getResponse(access_token)
	print(resp)
except Exception,e:
	print(e)

pTopRequest pRequest = alloc_top_request();
pTopResponse pResponse = NULL;
pTaobaoClient pClient = alloc_taobao_client(url, appkey, appsecret);
set_api_name(pRequest,"dingtalk.oapi.customerservice.action.query");
add_param(pRequest,"ticket_action_page_query","数据结构JSON示例");
pResponse = top_execute(pClient,pRequest,sessionKey);
printf("ret code:%d\n",pResponse->code);
if(pResponse->code == 0){
	pTopResponseIterator ite = init_response_iterator(pResponse);
	pResultItem pResultItem = alloc_result_item();
	while(parseNext(ite, pResultItem) == 0){
		printf("%s:%s\n",pResultItem->key,pResultItem->value);
	}
	destroy_response_iterator(ite);
	destroy_result_item(pResultItem);
}
destroy_top_request(pRequest);
destroy_top_response(pResponse);
destroy_taobao_client(pClient);

TopClient = require('./topClient').TopClient;
var client = new TopClient({
	'appkey': 'appkey',
	'appsecret': 'secret',
	'REST_URL': 'http://gw.api.taobao.com/router/rest'
});

client.execute('dingtalk.oapi.customerservice.action.query', {
	'ticket_action_page_query':'数据结构JSON示例'
}, function(error, response) {
	if (!error) console.log(response);
	else console.log(error);
})

响应示例

JSON示例

{
    "result":{
        "result":{
            "total":43,
            "action_list":[
                {
                        "action_content":[
                            {
                                    "value":"我要反馈问题",
                                    "name":"memo",
                                    "display_name":"备注",
                                    "display_value":"空",
                                    "value_type":"attachments"
                            }
                        ],
                        "operator":"小二",
                        "operator_role":"4"
                }
            ],
            "has_more":true,
            "next_cursor":40
        },
        "success":false,
        "errcode":50010,
        "errmsg":"系统错误"
    }
}

异常示例

JSON示例

{
	"errcode":88,
	"errmsg":"ding talk error"
}

错误码解释

错误码	错误描述	解决方案

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钉钉API

dingtalk.oapi.customerservice.action.query (查询工单的动作记录)

公共参数

请求参数

响应参数

请求示例

响应示例

异常示例

错误码解释

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如何获得此API

FAQ