文档中心 > API类目 > 天猫优品

tmall.tmyp.ai.ticket.querycase (获取工单信息)

获取工单信息

公共参数

请求参数

名称 类型 是否必须 示例值 更多限制 描述
tmallyp_case_query_request TmallypCaseQueryRequest 必须 request
  • └ scenario_type
  • String
  • 可选
  • ""
  • 工单场景
  • └ order_id
  • String
  • 必须
  • 4500026028004863802
  • 子订单号
  • └ session_id
  • String
  • 可选
  • ""
  • 会话id
  • └ need_case_detail
  • Boolean
  • 可选
  • true
  • 是否需要工单详情
  • └ open_id
  • String
  • 必须
  • 11
  • 用户id

响应参数

名称 类型 示例值 描述
result_data TmallypCaseDTO 1 resultData
  • └ template_info
  • Json
  • {"feedbackChannel":"1","itemType":"e8scRd8BB","supplierId":1000000000024727,"creatorType":4,"orderId":"4500026028004863802","dataType":"TRADE_TYPE","case_assign_special_enqueue_time":1767776759623,"remark":"测试","priority":1,"questionInfo":"天猫优品业务","demandType":"COMMON_DEMAND","issueType":"OTHER_CONSULT","case_assign_special_enqueue_id":"2505113999287916_900192630030375_taskbition","bizId":"4500026028004863802","orderScene":"WITH_ORDER_CODE"}
  • 工单模版填写的信息
  • └ case_status
  • Number
  • 234902
  • 工单状态
  • └ case_id
  • Number
  • 2505113999287916
  • 工单id
  • └ case_type
  • Number
  • 392201
  • 工单类型
biz_success Boolean true 业务成功
biz_error_message String "" 错误描述
biz_error_code String "" 错误码

请求示例

  • JAVA
  • .NET
  • PHP
  • CURL
  • Python
  • C/C++
  • NodeJS
TaobaoClient client = new DefaultTaobaoClient(url, appkey, secret);
TmallTmypAiTicketQuerycaseRequest req = new TmallTmypAiTicketQuerycaseRequest();
TmallTmypAiTicketQuerycaseRequest.TmallypCaseQueryRequest obj1 = new TmallTmypAiTicketQuerycaseRequest.TmallypCaseQueryRequest();
obj1.setScenarioType("\"\"");
obj1.setOrderId("4500026028004863802");
obj1.setSessionId("\"\"");
obj1.setNeedCaseDetail(true);
obj1.setOpenId("11");
req.setTmallypCaseQueryRequest(obj1);
TmallTmypAiTicketQuerycaseResponse rsp = client.execute(req);
System.out.println(rsp.getBody());

响应示例

  • XML示例
  • JSON示例
<tmall_tmyp_ai_ticket_querycase_response>
    <result_data>
        <template_info>{&quot;feedbackChannel&quot;:&quot;1&quot;,&quot;itemType&quot;:&quot;e8scRd8BB&quot;,&quot;supplierId&quot;:1000000000024727,&quot;creatorType&quot;:4,&quot;orderId&quot;:&quot;4500026028004863802&quot;,&quot;dataType&quot;:&quot;TRADE_TYPE&quot;,&quot;case_assign_special_enqueue_time&quot;:1767776759623,&quot;remark&quot;:&quot;测试&quot;,&quot;priority&quot;:1,&quot;questionInfo&quot;:&quot;天猫优品业务&quot;,&quot;demandType&quot;:&quot;COMMON_DEMAND&quot;,&quot;issueType&quot;:&quot;OTHER_CONSULT&quot;,&quot;case_assign_special_enqueue_id&quot;:&quot;2505113999287916_900192630030375_taskbition&quot;,&quot;bizId&quot;:&quot;4500026028004863802&quot;,&quot;orderScene&quot;:&quot;WITH_ORDER_CODE&quot;}</template_info>
        <case_status>234902</case_status>
        <case_id>2505113999287916</case_id>
        <case_type>392201</case_type>
    </result_data>
    <biz_success>true</biz_success>
    <biz_error_message>&quot;&quot;</biz_error_message>
    <biz_error_code>&quot;&quot;</biz_error_code>
</tmall_tmyp_ai_ticket_querycase_response>

异常示例

  • XML示例
  • JSON示例
<error_response>
    <code>50</code>
    <msg>Remote service error</msg>
    <sub_code>isv.invalid-parameter</sub_code>
    <sub_msg>非法参数</sub_msg>
</error_response>

错误码解释

错误码 错误描述 解决方案

API工具

如何获得此API

FAQ

返回
顶部