Common Brand Issues Errors |
|
Error code |
Error Message |
4146 |
BIZ_CHECK_BRAND_PERMISSION_TIER_ONE |
4147 |
BIZ_CHECK_BRAND_PERMISSION_TIER_TWO |
Make sure you read have read trough "Brands Logic in Miravia" to get a deeper understanding on how brands work in Miravia.
If you are getting the error code 4147, BIZ_CHECK_BRAND_PERMISSION_TIER_TWO while listing products, you can apply for permissions for specific brands at the Seller Center > Settings > Brand > Apply Brand Authorization
Otherwise, if you are getting the error code 4146, BIZ_CHECK_BRAND_PERMISSION_TIER_ONE you need to get in contact with your account manager in order to obtain the proper permissions.
Common Category Issues Errors |
|
Error code |
Error Message |
4143 |
BIZ_CHECK_RESTRICTED_CATEGORY |
Make sure you read "Miravia's Category Tree", "Map your Category" and "Fetch the Attributes of a Category".
All categories are not accessible to all sellers in Miravia. Because of this, you may face with the error code 4143, BIZ_CHECK_RESTRICTED_CATEGORY while listing your products. To fix this you can apply for specific categories at the Seller Center > Settings > Category > Apply for a Category.
Common DBS Issues Errors |
|
Error code |
Error Message |
4162 |
CHK_DELIVERY_SOF |
Currently, Miravia offers two options for delivery:
DBM (Delivery By Miravia): Miravia is responsible for shipping the product. Miravia’s partner will pick up the product from the respective warehouse. This method only supports: parcels less or equals than 40 KG. A way to calculate this is (Length+Width+Height) < 300 and (Length*Width*Height)/6000 < 40.
DBS (Delivery By Seller): On the other hand, when using “Delivery by Seller,” the seller is responsible for handling the shipment. This method of delivery is only permited by those sellers who have been whitelisted by Miravia before. If you have not been whitelisted and try to list a product with this type of delivery method you will face the error 4162, CHK_DELIVERY_SOF. You can check if you have DBS permissions by making a simple get request to the following endpoint. If you would like to use this type of delivery method then you should contact your account manager in order to apply for the corresponding permissions.
Common DBS Issues Errors |
|
Error code |
Error Message |
4142 |
THD_IC_ERR_F_IC_INFRA_SPU_036 |
The ean code or barcode is a unique code that consists of 13 digits. Miravia's system has a 1 to 1 relationship between the ean code and the skus/products of a seller. This means that the ean code is unique for that specific sku in a store. If you try to list a product with an ean code that is already being used by another sku in your store then you will face error 4142, THD_IC_ERR_F_IC_INFRA_SPU_036. You will have to change to a different ean code or delete the product using that ean code. If you want to learn more about the ean codes then you can head to this site.
Ean code is a conditional mandatory field. This means that this field may be optional or mandatory depending on the category of the product you are trying to list. In order to check if the ean code is mandatory please check the attributes for your category using the following endpoint. If you have any questions regarding how to use this endpoint please refer to "Fetch the Attribures of a Category"documentation. Additionally, you can also check if a field is mandatory or not by using our product listing generator.
Common DBS Issues Errors |
|
Error code |
Error Message |
4144 |
BIZ_CHECK_MAX_PACKAGE_DIMENISIONS |
There are 4 package information fields that are mandatory fields. For these fields, we are expecting numeric values greater than zero and up to two decimals eg (20.22). The unit used for the fields package_length, package_width and package_height is in cms whereas for the field package_weigth the unit is in kgs. For instance if we wanted to publish a product that measures 100cm tall, 50.34cm wide, 32cm long and weigths 325 grams then the values should be:
If the seller is using the DBM (delivery by Miravia) delivery option then the packages have some restrictions regarding its size and weight. Regarding the size, the sum of package_length, package_width and package_height must be less than 300 ((Length+Weight+Height) < 300). On the other hand, packages must weigth less than 40Kgs (package_weight <= 40). If you dont follow this restrictions while using the DBM delivery option you may face the error 4144, BIZ_CHECK_MAX_PACKAGE_DIMENISIONS.
Common DBS Issues Errors |
|
Error code |
Error Message |
4119 |
BIZ_CHECK_SPECIAL_PRICE_RATE_OUT_OF_RANGE |
The special price field must fall within the range of 10% to 100% of the original price. For example, if the original price of a product is $50, the special price field must be between $5 (which is 10% of $50) and $50 (which is 100% of $50). Please bear in mind this is a general thumb of role and depending on the cattegory that you are creating the product you will have different restrictions regarding the special price. If you dont follow this restriction you may face the error 4119 BIZ_CHECK_SPECIAL_PRICE_RATE_OUT_OF_RANGE.
Common DBS Issues Errors |
|
Error code |
Error Message |
4112 |
CHK_SKU_PROPS_DUPLICATE |
When trying to list a product that contains more than one SKU, you will need to specify a variation for each one. A variation is a specific attribute that distinguishes one SKU from another, such as size or color. It is important to note that variations must be unique within a product - for example, if you have a shoe that comes in size 38 and blue, there can only be one variation for that specific combination. This ensures that customers can easily select the exact option they want when purchasing your product. By specifying variations for your SKUs, you will provide a better shopping experience for your customers and help avoid any confusion or errors in fulfilling orders. If you dont follow these restrictions you may face with the error code 4112 CHK_SKU_PROPS_DUPLICATE. Additionally, you can learn more about variations and how to create your own custom variations here.
