| Property |
Value |
Comment |
| msg_type |
10 |
field to determine message type. |
| Retry times
|
12 |
Retry times when client failed to response |
| Retry Interval | 30min |
delay between two retries |
| Auth Required |
true |
This notification need authorization |
Triggered when Reverse order status is updated
{ "seller_id": "12345", "message_type": 10, "data": { "reverse_order_id": 658960600102006, "reverse_status": "RTM_INIT", "trade_order_id": 416557324702006, "extraParams": {}, "trade_order_line_id": 416557324802006, "buyer_id": 100112802006, "seller_id": 1000143772, "reverse_order_line_id": 663790000102006, "status_update_time": 1626767698 }, "timestamp": 1627889609, "site": "lazada_sg" }
"reverse_status" enumeration value
Please note that this push does not push all states of the reverse order. You will only receive a push of this type if the reverse order type and status meet the corresponding reverse-type and key.
For example, the REFUND_SUCCESS status will only be pushed if the reverse order is of type ONLY_REFUND, if your reverse order type is RTM, then you will not receive the REFUND_SUCCESS status.
| reverse-type | key | title | content |
| CANCEL(Buyer Cancellation Trade Order) | CANCEL_INIT | Cancellation Initiated | Sorry this item didn't meet your expectations. Your request is being processed. You can track the status of your return request |
| CANCEL(Buyer Cancellation Trade Order) | CANCEL_SUCCESS | Cancellation Approved | Your refund of has been issued by the seller |
| CANCEL(Buyer Cancellation Trade Order) | CANCEL_REFUND_ISSUED | Cancellation Refund Issued | Your return request has been cancelled by our customer support team as another solution has been applied |
| RTM(Return to Merchant), MIX-RETURN | RTM_INIT | Return Initiated | Sorry this item didn't meet your expectations. Your request is being processed. You can track the status of your return request |
| RTM(Return to Merchant), MIX-RETURN | RTM_CANCELED | Return Request Cancelled | Your return was automatically cancelled. Please contact customer support if there is has been an issue |
| RTM(Return to Merchant) | RTM_SHIPPING_BACK | Return Collected | Our team have picked up your return item and are on their way back to our warehouse for inspection |
| RTM(Return to Merchant) | RTM_RECEIVE_ITEM | Return Processing | Your item has been received at seller and is being prepared for inspection |
| RTW(Return to Lazada Warehouse) | RTW_INIT | Return Initiated | Sorry this item didn't meet your expectations. Your request is being processed. You can track the status of your return request |
| RTW(Return to Lazada Warehouse) | RTW_CANCELED | Return Request Cancelled | Your return was automatically cancelled. Please contact customer support if there is has been an issue |
| RTW(Return to Lazada Warehouse), MIX-RETURN | RTW_SHIPPING_BACK | Return Collected | Our team have picked up your return item and are on their way back to our warehouse for inspection |
| RTW(Return to Lazada Warehouse), MIX-RETURN | RTW_REJECT | Return Processed | Sorry, your return goods did not pass inspection. |
| RTW(Return to Lazada Warehouse), MIX-RETURN | RTW_REFUND_PENDING | Return Processed | Your refund is on the way |
| ONLY_REFUND(Buyer initiated refund for Fresh Food or Redmart type orders) | REFUND_INIT | Refund Initiated | Sorry this item didn't meet your expectations. Your request is being processed. You can track the status of your return request |
| ONLY_REFUND(Buyer initiated refund for Fresh Food or Redmart type orders) | REFUND_PENDING | Refund Approved | Your refund of has been approved by our customer support team |
| ONLY_REFUND(Buyer initiated refund for Fresh Food or Redmart type orders) | REFUND_SUCCESS | Refund Issued | Your refund of has been issued |
| ONLY_REFUND(Buyer initiated refund for Fresh Food or Redmart type orders) | REFUND_REJECTED | Refund Rejected | Your refund has been rejected by our customer support team |
