As of today, there are three ways in which companies can collaborate with AliExpress and use their services:
As it can be seen, different account types have different registration processes and functionality wise, all of these accounts are also completely different. As a consequence AliExpress created different API with different permissions adapting each type of account. Since different API have different experts, it is imperative to choose an appropiate ticket category when a ticket is created:
In the image above, each category is circled taking into account the account type. If the category is not correctly chosen, the expert assigned will not be correct delaying the whole process.