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Order Management Errors

更新时间:2021/02/16 访问次数:1781

-999

Error Message Solution
该交易订单已填写发货通知,无需重复操作。

An order can be either sent at once or partially (not all products in the same shippment). As a consequence, it is possible to do more than one fulfill of one order.

Nevertheless, once an order has been fulfilled with "send_type: all" it cannot be fulfilled again. If there are doubts regarding the status of an order, please query aliexpress.solution.order.info.get to check the particular status of an order. Alternatively, aliexpress.solution.order.get can be also queried to obtain a list of orders matching a particular status.

该交易订单缺少履约信息,请联系客服处理。

Orders have different status, but sellers can only interact with them in a handful of them. It is important to remember that sellers may only take action in the following scenarios: WAIT_SELLER_SEND_GOODS, SELLER_PART_SEND_GOODS, IN_ISSUE, IN_CANCEL and IN_FROZEN.

If a different status is queried, they payment may not be ready yet (PLACE_ORDER_SUCCESS) and therefore, it will not be possible to opperate the order. Please, make sure the order is in any of the status mentioned above.

该货运跟踪号未通过物流风控审核,请更换货运跟踪号后重试。

Different carriers have different tracking number validations. Those can be explored quirying this API aliexpress.logistics.redefining.listlogisticsservice. If a tracking number, that does meet the validation standards, is sent; The request will fail.

In case the API return a validation error over a tracking number that is correct, please, follow this Shipping Validation Error guide.

系统异常,请稍候重试 

Internal error processing an order fulfillment.

The request may be retried later. If it keeps failing, please contact the seller support team.

您填写的交易订单号有误或不属于当前账号,请修改后重试。

An order can only be fulfilled using the account from the seller it belongs to. If another seller tries to fulfill an order from a different account or the order identificator is incorrect, a validation error will be thrown.

Alternatively, an order that has been already closed or canceled cannot be fulfilled. Please, make sure the order belongs to the account making the request and it's status is either WAIT_SELLER_SEND_GOODS or SELLER_PART_SEND_GOODS.

该物流方案不存在,请选择有效的物流方案后重试。 

Although, most sellers under the same country will have access to the same carriers, it is recommended to query available carriers every 1-3 monts in case of changes.

Please, use the following API aliexpress.logistics.redefining.listlogisticsservice and verify the carrier still exists.

该交易订单已填写发货通知,数据更新中,请您耐心等待,无需重复操作。

An order can be either sent at once or partially (not all products in the same shippment). As a consequence, it is possible to do more than one fulfill of one order.

Nevertheless, once an order has been fulfilled with "send_type: all" it cannot be fulfilled again. If there are doubts regarding the status of an order, please query aliexpress.solution.order.info.get to check the particular status of an order. Alternatively, aliexpress.solution.order.get can be also queried to obtain a list of orders matching a particular status.

 

-314

Error Message Solution
该交易订单不处于等待发货状态,无法填写发货通知。

An order can only be fulfilled if it is in any of the following status: WAIT_SELLER_SEND_GOODS or SELLER_PART_SEND_GOODS. 

Please, make sure the order is in a valid status by queriyng aliexpress.solution.order.info.get to check the particular status of an order. Alternatively, aliexpress.solution.order.get can be also queried to obtain a list of orders matching a particular status.

 

 

 

-106

Error Message Solution
该账号不支持您所选择的发货地国家,请检查海外仓开通状态。

 

Sellers under different countries have access to different carriers. For instance, an order in France cannot be fulfilled with Spanish carriers.

Please, make sure the carrier used does match with the origin and destination of the product. 

 

-1

Error Message Solution
Any error message

Internal error validating the request.

Please, tretry the request again later and if it continues failing, contact the seller support team.

 

-326

Error Message Solution
您填写的货运跟踪号格式不符合该物流方案的规则要求。

Different carriers have different tracking number validations. Those can be explored quirying this API aliexpress.logistics.redefining.listlogisticsservice. If a tracking number, that does meet the validation standards, is sent; The request will fail.

In case the API return a validation error over a tracking number that is correct, please, follow this Shipping Validation Error guide.

 

-334

Error Message Solution
查询履约单失败

An order can only be fulfilled if it is in any of the following status: WAIT_SELLER_SEND_GOODS or SELLER_PART_SEND_GOODS. 

Please, make sure the order is in a valid status by queriyng aliexpress.solution.order.info.get to check the particular status of an order. Alternatively, aliexpress.solution.order.get can be also queried to obtain a list of orders matching a particular status.

 

-320

Error Message Solution
物流跟踪网址不能为空,请修改后重试。

Carriers that appear in the API aliexpress.logistics.redefining.listlogisticsservice have been integrated into the platform. Therefore, AliExpress can directly offer tracking services to buyers without leaving the page.

However, there are some carriers, containing the word "OTHER", that do not represent a real carrier. Those were created in case a seller suffered a validation error. As a consequence, any order fulfilled using any of those carriers cannot be automatically tracked by AliExpress, needing a "tracking_url" for the buyer to follow its order.

 

F00-00-10013-002 

Error Message Solution
Order fulfill system error. Please try again later

Internal error processing an order fulfillment.

The request may be retried later. If it keeps failing, please contact the seller support team.

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