There are several causes for this problem:

• The account might have been deleted or suspended
• The account has still not been activated
• Internal error

Fields inside an schema have specific data types and values. If those are not respected, it may cause validation errors.

Please, ensure the json request follows the data types stated in the schema. You can obtain the schema using this API aliexpress.solution.product.schema.get.

Products can only be published under leaf categories.

Please, make sure the category associated is a leaf. Aliexpress.solution.seller.category.tree.query allows retrieving the current state of the category tree.

Despite being stable the category tree may suffer some changes. Therefore, it is recommended to rebuild the category tree every 1-3 months.

Internal error

Please, contact the seller support team.

 The account is currently punished for infringing AliExpress conditions and terms of use.

Please, contact the seller support center in order to lift any punishement. In addition, it is recommended to read AliExpress penalties document to prevent future problems.

There is a maximum number of products that a seller can have purblished. Currently that number is 100k products.

Please, make sure there aren't unnecessary products. If a catalog exceeds the maximum number already stated, contact the seller support center specifying that an increase in the maximum number of products is required.

During a product upload, AliExpress will try to obtain an image using the provided urls. If none of the urls can be used to obtain an image, and taking into account it a required attribute, the API throws and error.

Please, review the urls ane make sure that:

• It is an array of strings
• The syntax of the url is correct and it is accessible
• There is enough banwith to transfer the images without causing a timeout
• The image server does not abandon visiting from Aliexpress based on some firewall strategies(Please raise a ticket to check the Aliexpress public IP ranges for configuration)

AliExpress also offers the following API aliexpress.photobank.redefining.uploadimageforsdk to upload images into the platform.

An SKU is a set of characteristics that despite being the same product makes it different. Furthermore, an SKU has its own independent stock and might have a different price.

Taking into account what has been stated before, if tow SKU either have the same attributes or do not have any, then they are not unique anymore.

Please, make sure every SKU has a unique combination of attributes.

An SKU is a set of characteristics that despite being the same product makes it different. Furthermore, an SKU has its own independent stock and might have a different price.

Once an attribute is defined for an SKU is defined, it must be used for every single SKU, having a unique combination of attribute values. If an SKU does not require an attribute, erither the attribute was no necessary or the SKU can be considered an independent product.

Please, make sure all of the SKU defined have the same attribute length 

Fields inside an schema have specific data types and values. If those are not respected, it may cause validation errors.

Most common errors are:

• Shipping template is empty or its not associated with the seller
• product image list is empty
• Product title exceeds maximum length (128 Characters)

Please, follow the instructions of the schema. It can be obtained using this API aliexpress.solution.product.schema.get.

AliExpress categories have a list of possible attributes with the following information:

• If it is required or not for the given category
• The list of possible values for each attribute

If a non supported attribue value is selected or a required attributed is missing, the API will throw an error.

Please, follow the instructions of the schema. It can be obtained using this API aliexpress.solution.product.schema.get or if it is only required the category attributes it can be obtain through this API aliexpress.solution.sku.attribute.query.

A product must always be associated with a brand.

Please, refer to this documentdocument for any remainig doubts about brand management.

Sellers are allowed to configure product price and its respective disccount disccount. However, there are some rules that need to be followed:

• Discount price must be lower than its original price
• When using "multi_country_price_configuration" prices must be at least 70% the value of the base SKU price

Please, make sure price and discount price are following the rules stated before. 

 Error caused by an internal timeout.

As a machine might have fallen while processing the request, it can be tried again. If the error persists contact the seller support team.

Error caused by an internal problem in hte facade.

As a machine might have fallen while processing the request, it can be tried again. If the error persists contact the seller support team. 

Error caused by an internal problem in hte facade.

As a machine might have fallen while processing the request, it can be tried again. If the error persists contact the seller support team. 

Title is a required field. There are two possible reasons why the API might throw this particular error:

• Field "subjet" is deprecated, "title_multi_language_list" should be used instead
• At least there has to be a title defined for the product "locale"

Internal error

Please, contact the seller support team.

Error caused by an internal problem during content translation.

As a machine might have fallen while processing the request, it can be tried again. If the error persists contact the seller support team.

Updating a product is only possible if the product exists and it is not punished. Otherwise, it might not be possible to find it.

Please, make sure the product exists and its status is not punished. It is possible to obtain a product's information using the API aliexpress.solution.product.info.get or through the seller center page.

During upload, products undergo a verification process to ensure it complies with AliExpress terms. Usually, this process is done automatically and takes less than a minute. However, in some cases it may need manual supervision.

A prodcut being audited, it is locked and cannot be managed until the process finishes. If the product does not change its status in a maximum of 48 hours, please, contact the seller support center

In order to avoid bottlenecks and prevent users to have a bad experience, there are certain moments in which managing a produtc's price is not allowed:

• If a product has joined a promotion, its price cannot be edited
• If a product is punished any management actions will be rejected
• Durin AliExpress big promotion periods price management is frozen

If none of the previous cases apply to a given product and it is still locked, please, contact the seller support team.

It is possible for sellers to define their own personalized attributes using the field "user_defined_attribute_list". Those attributes can be added on top of the already defined in "category_attributes", but they also have to pass the same validation.

Not the attribute name nor its value can exceed 70 characters.

Categories include a list of supported attributes. Some are required and some are not, but if an attribute does not appear in the list it cannot be used for that given category.

Please, follow the instructions of the schema. It can be obtained using this API aliexpress.solution.product.schema.get or if it is only required the category attributes it can be obtain through this API aliexpress.solution.sku.attribute.query.

It is also possible to create personalized attributes, but they need to be added to the following field "user_defined_attribute_list".

Internal error occured while product images are being uploaded into AliCloud.

Please, contact the seller support center

To provide a faster service for customers. AliExpress copies the image provided during product upload/update and adds it into an AliCloud account.Every seller has a total of 50GB.

When reaching the upper limit of this capacity, developers need to use the following 2 apis to free the space.
https://developers.aliexpress.com/en/doc.htm?docId=30181&docType=2
https://developers.aliexpress.com/en/doc.htm?docId=30192&docType=2

Some categories are restricted to a handful of sellers, due to its nature or the need of special certificates.

It is possible to apply for permission for any category necessary. If there are any doubts about the certificates needed, please, contact the seller support center