Q: In the process of the Barcode payment, does the buyer need to input password?
A: Normally, the Barcode payment does not require the password. After the merchant scans the bar code in the Alipay Wallet, the payment could be completed smoothly.
Q: When do we need to input the password?
A: In bar code payment, the payment request returns 10003 (in progress). If the buyer’s phone is online, the Alipay wallet could be invoked. The buyer could input the password to complete the payment. The merchant should poll the payment status. If the query returns the success status, then the payment is completed successfully.
Q: When will the Alipay Wallet’s cashier page be invoked?
A: It is the following scenarios：
Q: Why the Barcode payment still does not require password even if the small amount password-free feature is turned off?
A: These two are of different concepts. Small amount password-free feature means no password is needed in Alipay cashier page. In Alipay Wallet 9.0 and above, there is no need for password within the limit.
Q: What is the order of offline payment funding sources in the QR Code payment?
A: The order is: Merchant coupon>Account discount>T-Mall points>red envelop>Ji-Fen-Bao(Point exchange Program)>membership card>funding channels
For the funding channels: express credit card > credit card > balance > Xin-Ren-Bao (Credit Product)> express bank card > bank card > Yu-E-Bao (Money Market fund). (If the user adjusted the order in Alipay Wallet, the customized order will be used.)
Q: Why is the refund not instant？
A: The refund will return the fund to the original fund channel. If it is the bank card, it will take 3-5 days per the limitations in the fund settling process with the banks.
Q: If the payment fails but the fund is transferred from the bank card successfully, how the fund will be processed?
A: The fund will be return to the buyer in 3-5 work days.
Q: Is Barcode payment secure?
A: Alipay uses many technologies to protect the security of the payment.
Q: What is payment timeout?
A: Any payment not completed within the timeout time frame will be closed automatically.
After sending the payment request, we need to leave enough time for the user to pay with Alipay Wallet. Please set a proper timeout value. Normally the Alipay Wallet will complete the payment within 30 min. The corresponding parameter is “timeout_express”. The time zone is defaulted to be Beijing Time. If the timeout value is not set, the default value is 15 days.
Q: if the return code is 20000（succeed）, but the the business logic has unknown error or system error?
A: Query the payment status or cancel the payment.
Q: What is the valid time frame for the QR code acquired through precreate API?
A: 2 hours.
Q: Can the QR code be scanned multiple times?
A: The order will be created once the QR code is scanned. It could not be scanned again.
Q: if the return code is 20000（succeed）, but the the business logic has unknown error or system error？
A: Query the payment status or cancel the payment.
Q: In the process of the sound wave payment, does the buyer need to input password？
A: Under certain circumstances, the sound wave does not need password.
Q: When do we need to input the password?
A: In bar code payment, the payment request returns 10003 (in progress). If the buyer’s phone is online, the Alipay wallet could be invoked. The buyer could input the password to complete the payment. The merchant should poll the payment status. If the query returns the success status, then the payment is completed successfully.
Q: When will the Alipay Wallet’s cashier page be invoked?
A: It is the following scenarios：
Q: Why the Barcode payment still does not require password even if the small amount password-free feature is turned off?
A: These two are of different concepts. Small amount password-free feature means no password is needed in Alipay cashier page. The sound wave payment password is controlled by the “Offline payment password-free” flag and defaulted as password-free.
If the user wants to turn off the password-free feature in the sound wave payment, he/she must do two things:
- Turn off the small amount password-free feature.
- Turn off “Offline payment password-free” flag in Alipay Wallet – Fortune – Settings – Payment Settings - “Offline payment password-free”.
Once it is turned off, all payment requests will go through the cashier page and require password.
Q: What is the order of offline payment in the Sound Wave payment?
A: The order is: Merchant coupon>Account discount>T-Mall points>red envelop>Ji-Fen-Bao(Point exchange Program)>membership card>funding channels
For the funding channels: express credit card > credit card > balance > Xin-Ren-Bao (Credit Product)> express bank card > bank card > Yu-E-Bao (Money Market fund). (If the user adjusted the order in Alipay Wallet, the customized order will be used.)
Q: Why is the refund not instant？
A: The refund will return the fund to the original fund channel. If it is the bank card, it will take 3-5 days per the limitations in the fund settling process with the banks.
Q: If the payment fails but the fund is transferred from the bank card successfully, how the fund will be processed?
A: The fund will be returned to the buyer in 3-5 work days
Q: Is Sound Wave payment secure?
A: Alipay uses many technologies to protect the security of the payment.
Q: What is payment timeout?
A: Any payment not completed within the timeout time frame will be closed automatically.
After sending the payment request, we need to leave enough time for the user to pay with Alipay Wallet. Please set a proper timeout value. Normally the Alipay Wallet will complete the payment within 30 min. The corresponding parameter is “timeout_express”. If the value is not set, the default value is 15 days.
Q: if the return code is 20000 (succeed), but the the business logic has unknown error or system error?
A: Query the payment status or cancel the payment.
